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Recent articles
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August 8, 2007
NGS Announces... 'The Eligibility Services Department'
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NGS American is pleased to announce a reorganization of several departments that you
know today as 'Enrollment & Eligibility', 'COBRA', 'Retiree Billing' and 'IES' (Integrated
Eligibility Services). Instead of all these different department names, the newly unified
area will be known as 'The Eligibility Services Department'. This team of specialists will
provide clients assistance with all of their eligibility, enrollment, COBRA and any other
related needs by calling one phone number.
In our continuing efforts to enhance and improve our customer servicing to you, we have
designated some members of The Eligibility Services Department to handle all incoming
calls. Customer Service Representatives can assist you with any eligibility, COBRA or other
questions. They can also assist with any vendor updates that are needed on an urgent
basis. Other members of The Eligibility Services Department will be responsible for
handling any special eligibility maintenance or investigations as well as ID card requests and
audits.
We recognize that many of you have formed a strong relationship with your eligibility
analyst. Therefore, if you wish to speak with a specific person, simply ask for them by
name or dial their direct number.
We hope you find that these enhancements benefit you in your day-to-day work. As
always, we welcome any comments or suggestions.
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The Patient Protection and Affordable Care Act of 2010 
