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NGS CoreSource Services
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Dental Administration
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NGS CoreSource provides the same level of expertise and professionalism to dental claims administration as medical claim administration. This includes:- A completely flexible claim system which does not dictate or limit your plan design options. Because our system has been developed internally, we can modify it to meet any client's needs.
- Trained benefit analysts who handle all aspects of customer service related to claims, including answering your questions or questions from your employees.
- Dedicated analysts assigned specifically to your team. Quality is monitored constantly through weekly claim audits and daily production reports.
- Fiduciary level appeal services are available on an optional basis. In order to ensure quality and objectivity, all dental and medical claim appeals are handled by a separate department that specializes in appeals.
- Detailed claim information is available for employers and employees via the NGS Self Service InfoCenter (employees) and NGS HR Self Service site (employers). NGS' dynamic website allows secure, internet access to many great features including paid, pended, and open claim data, total accumulations, on line Explanation of Benefits, ID card requests, the ability to respond to correspondence (such as COB requests) and optional consumer health information tools. These tools can be utilized to track each claim from the date it is received in our mail room until the date we issue a check or explanation of benefits.
- Flexibility to work with a number of preferred provider arrangements to allow your plan to achieve the highest level of savings possible.
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Medical Claims Administration